Returns occur regularly, especially in retail, and have become an important factor in sales operations. Returns encompass all customer returns due to complaints, incorrect deliveries, contractual return agreements, etc.

Given the increasing frequency, returns management—i.e., the processing and preparation of returns—must be handled routinely and systematically. Only through effective handling of returns can companies maintain long-term customer loyalty.

With the returns management solution of SERKEM you are able to process returns and complaints more efficiently and care for a higher customer satisfaction. At the same time you have a better overview over status of unique returns and profit of automated processes and the belonging cost savings.